1. Introduction
The protection of privacy, personal information, and data of all visitors to our website is a priority for us to ensure that you can enjoy all our services with the highest possible security.
Personal data is any information related to you, the natural persons using this website, that can lead to the knowledge or identification of your identity. Such information may include your name, address, phone number, etc. The processing of personal data refers to any action or series of actions performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, combination, restriction, erasure, or destruction (Articles 4, paragraphs 1&2 of the General Data Protection Regulation).
As part of this ongoing effort, we will explain below the nature and manner of processing the data we handle, as well as your rights in this matter, so that you can then declare your agreement to use our provided services.
2. Personal Data Protection
The company Floors And Clads, as the Data Controller of the data contained on this website, informs visitors that the processing of the provided personal data (hereinafter referred to as “data”) is done in writing, electronically, or through telecommunications media to provide the requested service.
To complete your transactions in our online store and have the ability to communicate with you directly, you may be asked for some personal information, such as name, email address, etc. If you wish to purchase products from our online store using a credit card, you will be asked for details such as the cardholder’s name, card number, expiration date, and CVV number.
3. Purpose of Processing
We collect, process, and store the personal data and technical information we obtain from your entry into our website, from your possible telephone communication or communication via email or contact form: a) in the context of concluding and/or executing a concluded sales contract for products and to fulfill the provision of services by this website, b) to the extent necessary to prevent or prosecute misuse or other illegal behavior on our website, c) as necessary to comply with our legal obligation as provided by current European and national legislation, as well as if legally required by a governmental authority, pursuant to an official directive or a court or other authority’s decision, and d) to safeguard and exercise our legitimate rights and claims, and to defend and legally represent us against any potential claims in the context of sales contracts, provided services, or usage of this website.
At any time, website users have the right to check their personal data and correct, update, or delete it, as well as exercise their rights provided by the applicable legal provisions.
By strictly adhering to the principles of personal data protection as provided by the relevant laws, EU Regulations, and international agreements, www.floorsandclads.gr will not engage in any improper use or use without your prior consent.
The retained records may be disclosed to the competent judicial, police, and other administrative authorities upon their lawful request and in accordance with the applicable legislative provisions. Finally, under telecommunications privacy law, you have the rights of information and objection, as provided by Articles 15 to 20 of the current European General Data Protection Regulation.
4. What Personal Data We Collect and Process
In addition to the personal data mentioned above, such as your name, address, email address, and phone number, during each visit to our website, further data is automatically collected for technical reasons, such as the IP address assigned by your internet access provider to your computer to connect to the internet, or information about the website from which you visited our site, or regarding the browser you use (technical information). These technical details can, in individual cases, constitute personal data. As a general rule, we use technical data only to the extent necessary for technical reasons, to operate and protect our website against attacks and misuse, and in pseudonymous or anonymous form for statistical purposes.
5. How We Use Your Personal Data
We collect, process, and store the personal data and technical information we obtain from your entry into our website, from your possible telephone communication or communication via email or contact form: a) in the context of concluding and/or executing a concluded sales contract for products and to fulfill the provision of services by this website, b) with your express consent, which is given either once during your registration on the website or any other time you wish, to receive promotional materials – offers for our products, c) to the extent necessary to prevent or prosecute misuse or other illegal behavior on our website, d) as necessary to comply with our legal obligation as provided by current European and national legislation, as well as if legally required by a governmental authority, pursuant to an official directive or a court or other authority’s decision, and e) to safeguard and exercise our legitimate rights and claims, and to defend and legally represent us against any potential claims in the context of sales contracts, provided services, or usage of this website.
A) Website Visit
– Log files
During your visit to the pages of our website, the following details are generally stored for technical reasons in so-called log files:
– The IP address (Internet Protocol address) of the accessing computer.
– The date and duration of the visit.
– Browser type and browser settings.
– Operating system.
The data will be stored as a technical precaution to protect data processing systems against unauthorized access.
– Use of cookies
Floors And Clads uses “cookies” technology to improve and facilitate your visit to the www.floorsandclads.gr website. “Cookies” are sent to your computer and recognize you as a specific user, storing your personal preferences and technical information. We use a) Permanent cookies (i.e., cookies remain on your computer until you delete them) and b) Temporary cookies (i.e., cookies remain until you close your browser).
The cookies themselves do not contain or reveal personal information. If you submit personal information through the www.floorsandclads.gr website, the information may be linked to the data stored in the cookies. If you do not accept the use of cookies by Floors And Clads, you can change your browser settings so that it does not accept cookies (instructions for changing your browser’s cookie settings can be found in the browser’s help section).
B) Registration, Login, and Order
When you register, log in, or place an order or start to place an order but do not complete it, we collect, process, and use the personal data and details you provide within the frameworks of the applicable personal data protection legislation. Within these frameworks, we may contact you at the email address you have already provided during your registration, always in accordance with the consent you have given us, suggesting products and services based on the information we received during your previous visits to the online store or during your order attempts.
When you are ready to order a product or service from our online store, you are required to complete electronic fields where there are mandatory and optional information registration fields. From the mandatory fields, the necessary information for completing and delivering the order is collected, including your full name, delivery and billing address, and information regarding the payment method you have chosen.
Information Transmission of Our Product Range and Special Promotions and Other Updates
– With your consent, we use your data for the information you ordered or attempted to order from the product range and for other promotional actions from the site to the email address provided by you. You can disable this email function at any time.
– We may also use your details to send information about promotional actions and special offers from the site. You can object to this email function at any time.
– We want you to enjoy reading our emails, and to continually improve their content, we measure and store open and click-through rates, i.e., whether you open our emails, the content of the emails you open, and if and why our emails may not be delivered. We may also use this data for statistical purposes.
– Certain informative announcements necessary for the execution of our contract and the site operation, for example, regarding services (e.g., registration confirmation, customer service information) or chargeable services (e.g., order confirmation, contract-related, payment processing), cannot be disabled. These notifications will be sent to the contact information provided by you.
6. Data Security
The security of your personal data is of utmost priority for us, and for this purpose, we implement the most advanced security systems and procedures to ensure their appropriate security through suitable technical and organizational measures for their effective protection, including from unauthorized or unlawful processing, and misuse by third parties, accidental loss, etc. Specifically, our employees, who process personal data, are bound by confidentiality. To protect your personal data, it is transmitted in encrypted form.
We use the TLS (Transport Layer Security) system to protect communication via your browser on the internet. This is recognizable by the lock symbol that appears in your browser in the case of a TLS connection. To ensure the long-term protection of your data, the technical security measures are regularly monitored and adapted to the prevailing technological standards.
7. Data Retention Duration
Your personal data is retained only for as long as necessary to fulfill the purpose for which it is collected and processed, as mentioned above. Once you choose to deactivate your account on this website, your data will be deleted within a reasonable time upon your request and, in any case, within three (3) months. Banking details that may be requested are managed by the banking service provider and are retained by us only as long as necessary for the relationship or the completion of the commercial transaction. Data collected through the use of cookies is retained for 12 months from the time you consent to the use of cookies upon entering our website.
8. Your Rights
We implement the most advanced security systems and procedures to protect your personal data and ensure the full and unhindered exercise of your legal rights. To ensure continuous and prompt service, we make sure that you are informed about the personal data processed by us, have access to it, and exercise your rights to rectify or delete it, provided the legal conditions specified by current European and national legislation are met.
The quickest and simplest way to achieve this is to log into your customer account and either immediately edit the data stored there or completely delete your account. In the latter case, your data is not destroyed but remains locked for the absolutely necessary period defined by our institutional, contractual, or legal obligations. In this case, your personal data will be deleted upon your request. In any case, and if you wish, you are provided with the option to receive your data concerning you, which you have provided, in a structured, commonly used, and machine-readable format, provided that this request does not adversely affect the rights and freedoms of other individuals. From our side, we commit to providing your data as quickly as possible.
For Greece
If you believe your rights have been violated, you can file a complaint with the Hellenic Data Protection Authority (postal address Kifisias 1-3, P.C. 115 23, Athens, tel. 2106475600, [email protected]).
For Cyprus
If you believe your rights have been violated, you can file a complaint with the Office of the Commissioner for Personal Data Protection (postal address P.O. Box 23378, 1682 Nicosia, tel: +35722818456).
commissionerdataprotection.gov.cy
http://www.dataprotection.gov.cy/dataprotection/dataprotection.nsf/All/6AE8EE38D05E28C6C22581FD004202B2
To summarize the above, by entering our website and to complete your browsing and order a product or be provided with the requested service, you must consent either each time you enter or once by registering as a customer: a) to the processing of your preferences and orders to create your consumer profile, b) to the sending of informational and promotional messages via email or regular mail, c) to the use of cookies as described in detail above, and d) to the transmission of only the necessary personal data to third parties, as described in detail above.
This express consent can be revoked at any time. We kindly ask for your understanding if, for technical reasons, a reasonable time may be required for the implementation of your objection/revocation of consent, and you continue to receive notifications from us in the meantime.
For the purposes of revoking your consent or objecting, a simple notification to us is sufficient. For this purpose, you can use our contact details below without any charge. To the extent that you receive information from us via email, you can even more easily unsubscribe by clicking on the “unsubscribe” link included in the email.
Contact Information for Greece & Cyprus: Tsimiski 130, Thessaloniki, PC 54621, Tel. (+30) 2310226216
9. Amendments to this Privacy Policy
We wish to always present attractive product offers to our customers and, therefore, continuously adjust our product range to meet our customers’ desires. Therefore, it may be necessary to renew and modify this policy and privacy statement. We recommend reading this policy periodically to stay informed about any changes to the content of this privacy policy.
To the extent that these amendments may affect the consent provided by you, we will notify you accordingly.
10. Responsible Legal Entity
The responsible legal entity under the law, for the protection of personal data, is the current appointed legal representative of the company. For any questions or requests, please send an email to [email protected]
TERMS OF USE
www.floorsandclads.gr is the online store for the display and distribution of products via the internet of the company “ΧΑΣΕΚΙΔΗΣ ΚΩΝΣΤΑΝΤΙΟΣ Κ ΣΙΑ ΙΚΕ,” hereinafter “Floors And Clads,” based at 15KM THESSALONIKI – EDESSA, PC 57003, AGIOS ATHANASIOS THESSALONIKI, Greece (VAT: 998876610).
1. Intellectual Property
The website www.floorsandclads.gr and its content (including texts, graphics, images, photos, designs, products, logos, and software) constitute the intellectual property of Floors And Clads or third parties contracted with Floors And Clads and are protected by Greek, EU, and international trademark and industrial and intellectual property laws. The presentation of the above on the website www.floorsandclads.gr should not be construed as transferring or assigning a license or right to use them. Reproduction, republishing, uploading, announcing, disseminating, or transmitting or any other use of the content of the www.floorsandclads.gr website by any means or medium for commercial or other purposes is permitted only with prior written consent from Floors And Clads or any other legal copyright holder included.
2. User Responsibility
The users of the website www.floorsandclads.gr accept that they will not use the website for sending, publishing, sending by email, or transmitting by other means any content that is illegal, harmful, threatening, abusive, defamatory, violates someone else’s privacy, shows enmity, or expresses racial, national, or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted under law or contractual or management relations, violates any patent, trademark, trade secret, copyright, or other proprietary rights of third parties, contains software viruses or any other codes, files, or programs designed to interrupt, cause damage, destroy, or impede the operation of any software or hardware, intentionally or unintentionally violates applicable Greek and EU legislation and its provisions, may harass third parties in any way and any content used for collecting or storing personal data of users.
3. Modification of Terms and Conditions
Floors And Clads reserves the right to unilaterally modify or renew these terms and conditions of transactions conducted through the website www.floorsandclads.gr without prior notice, informing visitors by posting the new terms and conditions on this website.
4. Limitation of Liability
Floors And Clads is not liable for any claims of legal or civil and/or criminal nature nor for any damage (positive, special, or consequential, which indicatively and not restrictively, alternatively and/or cumulatively constitutes loss of profits, data, lost profits, financial satisfaction, etc.) from visitors of the website or third parties for a reason related to the operation or non-operation and/or the use of the website or/and the inability to provide services or/and information available from it or/and from any unauthorized interventions by third parties to products or/and services or/and information available through the www.floorsandclads.gr website, Floors And Clads provides “as is” content, products, and services through the www.floorsandclads.gr website.
Floors And Clads does not guarantee the availability of the products contained on the www.floorsandclads.gr website but commits to inform customers as soon as possible about the non-availability in case they are interested in purchasing a product that is not available.
Floors And Clads is not liable to customers for damages that may arise from the execution or non-execution of their order. It also reserves the right to the delivery time of products in cases of force majeure.
Floors And Clads informs users/customers that the images, photos, or/and designs available through the www.floorsandclads.gr website that concern/present products and services are not an accurate depiction of colors, designs, and dimensions and may differ from the actual product.
The transportation, placement, and assembly of all products available through the www.floorsandclads.gr website are the responsibility of the customer.
Floors And Clads reserves the right to change, add, or remove the content of the www.floorsandclads.gr website without notice.
5. Security
Floors And Clads recognizes the importance of the security of your Personal Data and electronic transactions and takes all necessary measures, using the most advanced and state-of-the-art methods, to ensure your maximum possible security. All information related to your personal details and transactions is secure and confidential. The security of Floors And Clads’ Online Store is achieved through the following methods:
Customer Identification
The codes used to identify you are two: the Login Code (email or username) and the Personal Secret Security Code (password), which, every time you enter them, provide you with access to your personal information with absolute security.
You are allowed to change your Personal Secret Security Code (password) as often as you wish. The only person who has access to your information is you through the above codes, and you are solely responsible for maintaining the confidentiality and concealment from third parties. In case of loss or leakage, you must notify us immediately; otherwise, the Floors And Clads online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend changing your password at regular intervals and avoiding using the same and easily detectable codes (e.g., birth date).
Controlled Access (firewall)
Access to Floors And Clads’ systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting access to systems and databases with confidential company information.
Confidentiality of Transactions
Confidentiality is considered self-evident. The same basic principles that govern traditional transactions in a physical store also apply in the case of the online store. All information transmitted by the user/member to Floors And Clads is confidential, and Floors And Clads has taken all necessary measures so that it is used only to the extent deemed necessary in the context of the provided services. Some of the measures taken are as follows:
Only authorized employees have access to your transaction information, and only when necessary, e.g., to process your requests.
Floors And Clads does not disclose customers’ details and their transactions unless there is written authorization from you or it is required by a court decision or decision of another public authority.
In case Floors And Clads uses third parties to support its systems, it ensures the confidentiality.
You can request any information kept about you and its correction if you can substantiate the existence of an error.
For your own safety, you should also handle all information provided through the service as confidential and confidential and not disclose it to any third parties.
You will receive informative newsletters only if you wish and declare it during your registration as a member on the www.floorsandclads.gr website or by directly registering on the Floors And Clads Newsletter.
In any case, the Floors And Clads online store does not disclose or publicize your personal data and the information you trust us with in any way. The personal data you provide us by registering as a member is used exclusively for executing your transactions. All information is encrypted and stored securely.
6. Personal Data Protection
During your visit to the www.floorsandclads.gr website and to order products and to ensure the possibility of communication with you to inform you about our new products, you may be asked to declare information concerning you (name, occupation, email address, birth date, etc.). Any personal data you declare anywhere on the pages and services of the www.floorsandclads.gr website is intended solely to ensure the operation of the corresponding service and may not be used by any third party without adhering to the provisions of Law 2472/97 on the protection of individuals from processing personal data, as it is amended from time to time.
The website www.floorsandclads.gr operates according to current Greek and EU legislation and securely retains your personal data for as long as you are registered in any www.floorsandclads.gr service, which is deleted after the end of the transactional relationship in any way. The personal data you declare on the www.floorsandclads.gr website is used exclusively by this or affiliated businesses, to support, promote, and execute the transactional relationship.
The retained records may be disclosed to the competent judicial, police, and other administrative authorities upon their lawful request and in accordance with the applicable legislative provisions. The Customer has, within the framework of the telecommunications privacy legislation, the rights of information and objection as provided by Articles 11 to 13 of Law 2472/1997.
If you are not yet of legal age, before deciding whether or not to accept these terms and conditions, you should review them with your parent or guardian and fully understand them, both you and your parent or guardian. Acceptance of the terms and conditions by the parent or guardian will be deemed that they consent to them on your behalf. It is recommended that parents or guardians supervise their children when using the Internet and mobile or other devices. If you invite your children to use the service, you provide your consent to these terms and conditions on their behalf.
7. Use of Cookies
Floors And Clads uses “cookies” technology to improve and facilitate your visit to the www.floorsandclads.gr website. “Cookies” are sent to your computer and recognize you as a specific user, storing your personal preferences and technical information. We use a) Permanent cookies (i.e., cookies remain on your computer until you delete them) and b) Temporary cookies (i.e., cookies remain until you close your browser).
The cookies themselves do not contain or reveal personal information. If you submit personal information through the www.floorsandclads.gr website of Floors And Clads, the information may be linked to the data stored in the cookies. If you do not accept the use of cookies by Floors And Clads, you can change your browser settings so that it does not accept cookies (instructions on changing your browser’s cookie settings can be found in the browser’s help section).
8. Ordering Methods
You can make purchases and place orders for your favorite makeup products from Floors And Clads in the following ways:
- Order through our e-shop at www.floorsandclads.gr
- When you finish your selections, click on the link (Shopping Cart), where you will be asked to specify the payment and shipping method.
- Telephone Order T: +30 2310 449 004
- Then call us Monday – Friday: 9:00 am – 5:00 pm / Saturday: 9:00 am – 2:00 pm, and place your order with us!
- Visit our store 15KM THESSALONIKI – EDESSA, PC 57003 AGIOS ATHANASIOS
- Information: T. +30 2310 722 774
- Opening Hours: Monday – Friday: 9:00 am – 5:00 pm / Saturday: 9:00 am – 2:00 pm
9. Product Damage During Transport
Floors And Clads bears no responsibility for any delay or damage caused during the shipment of the order. After receiving, you must check the products within 24 hours immediately so that in case of damage, we can claim the legal compensation from our carrier. After checking the damage at our central warehouse, we will send you a new product.
10. Order Cancellation
If you wish to cancel your order, the cancellation can be made by telephone communication with Floors And Clads or by sending an email before your order departs from Floors And Clads.
11. Product Availability
If the products you ordered are not available for any reason, you will be informed by email or telephone about the exact delivery time. If you agree with the new delivery time, you must reply to the email if you want your order to remain active.